1. Information We Collect

We collect different types of information depending on how you engage with our services. Here's what we gather and why:

Personal Information You Provide

When you register for our learning programmes or webinars, we ask for basic details like your name, email address, and phone number. If you're enrolling in paid courses, we'll need billing information too. We might also collect professional background details to tailor content to your experience level.

Automatically Collected Data

Our website collects technical information through cookies and similar technologies. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve user experience and understand which content resonates most with our audience.

Learning Progress Information

As you progress through our courses, we track completion rates, quiz scores, and module engagement. This helps us provide personalised recommendations and identify areas where learners might need additional support.

2. How We Use Your Information

Your data serves specific purposes within our educational framework. We don't use it carelessly or share it without reason.

We'll never sell your personal information to third parties. Period. Any marketing emails we send include a clear unsubscribe option, and we respect your choice immediately.

3. Data Sharing and Third Parties

While we keep your data close, some trusted partners help us deliver our services. Here's who might see your information:

All third-party processors we work with are carefully vetted and required to maintain GDPR compliance. They're only allowed to process your data according to our instructions and must protect it appropriately.

4. Your Rights Under Irish and EU Law

Under the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts, you have substantial control over your personal information. These aren't just theoretical rights—we're set up to honour them.

Right to Access

You can request a copy of all personal data we hold about you. We'll provide this in a commonly used electronic format within one month of your request. There's no charge for your first request in any twelve-month period.

Right to Rectification

Spotted an error in your profile or details? Let us know, and we'll correct it promptly. You can update most information directly through your account dashboard.

Right to Erasure

Also called the "right to be forgotten," this allows you to request deletion of your personal data. We'll comply unless we have legitimate grounds to retain it (like completing a course you're enrolled in or meeting legal obligations).

Right to Restrict Processing

You can ask us to limit how we use your data in certain circumstances—for example, if you contest its accuracy or object to our processing grounds.

Right to Data Portability

Want to take your data elsewhere? You can request your information in a structured, machine-readable format that's easy to transfer to another service provider.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes. We'll stop processing unless we have compelling legitimate grounds that override your interests.

5. How We Protect Your Data

Security isn't an afterthought for us. We've implemented multiple layers of protection to keep your information safe from unauthorised access, loss, or misuse.

• All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols
• Personal data is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems
• Our team members access personal data only on a need-to-know basis and are bound by confidentiality agreements
• We regularly update our security measures and conduct vulnerability assessments
• Payment information is processed through PCI-DSS compliant payment gateways—we never store full card details on our systems
• Regular backups are maintained in secure, geographically separate locations

Despite our precautions, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

6. Data Retention

We don't keep your data longer than necessary. Here's our general approach to retention periods:

When data is no longer needed, we securely delete or anonymise it. If you request deletion, we'll remove your data within 30 days unless legal obligations require retention.

7. Cookies and Tracking Technologies

Like most websites, we use cookies—small text files stored on your device that help us provide a better experience. Here's what we use and why:

Essential Cookies

These are necessary for the website to function properly. They enable core features like security, access to members-only areas, and shopping basket functionality. You can't opt out of these without affecting site functionality.

Performance Cookies

These help us understand how visitors interact with our website by collecting anonymised information about pages visited, time spent, and navigation patterns. We use this data to improve our site structure and content.

Functional Cookies

These remember your preferences and choices—like your username or interface customisations—to provide a more personalised experience across visits.

You can control cookie settings through your browser preferences. Most browsers let you block or delete cookies, though this might affect how our website functions. Our cookie banner gives you granular control over non-essential cookies.

8. International Data Transfers

We primarily operate within Ireland and the European Economic Area, where GDPR protections apply. However, some of our service providers may process data outside the EEA.

When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses approved by the European Commission, adequacy decisions, or other legally recognised transfer mechanisms. Your data receives the same level of protection regardless of where it's processed.

9. Children's Privacy

Our services are designed for adults and those over 16 years old. We don't knowingly collect personal information from children under 16 without parental consent. If you believe we've inadvertently collected such data, please contact us immediately so we can delete it.

10. Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify active users by email and display a notice on our website.

The "Last Updated" date at the top indicates when the most recent changes were made. We encourage you to review this policy occasionally to stay informed about how we protect your information.

11. Regulatory Authority

We're registered with the Data Protection Commission (DPC), Ireland's national data protection authority. If you're not satisfied with how we've handled a privacy concern, you have the right to lodge a complaint with the DPC.

That said, we'd appreciate the chance to resolve any concerns directly before you approach the DPC. Many issues can be sorted out through direct communication.